Terms & Conditions

1. About These Terms

You accept these Terms when you create an account or make a purchase. If you do not agree, please do not use Cybrik IELTS.

These documents also form part of your agreement with us:

• our Privacy Policy, which explains how we handle your personal data; and
• for institutes, any signed order form or agreement with Cybrik, which takes priority over these Terms where the two differ.

If you accept these Terms on behalf of an organisation, you confirm that you are authorised to bind it.

2. Eligibility & Users Under 18

Under Indian law you can enter into a binding contract only once you turn 18. So:

• If you are 18 or older, you may register and buy a plan in your own name.
• If you are under 18, your parent or lawful guardian must create or approve the account, accept these Terms on your behalf, and make any payment. They are responsible for supervising your use.
• If your institute set up your account, your institute confirms that it has your parent's or guardian's consent.

You must give accurate registration details and keep them up to date. If we learn that a person under 18 is using an account without a parent, guardian or institute in place, we may pause the account and ask for this to be put right, and we will deal with any payment fairly under Section 8.

3. Your Account

• Your account is personal to you. Keep your password confidential.
• Do not share your login or let anyone else take a test under your account. It is a serious breach, and it makes every score on the account meaningless.
• Tell us promptly at info@cybriksolutions.com if you think someone else has accessed your account.
• We may ask you to reset your password or end active sessions if we reasonably suspect your account is compromised or shared.

4. What Cybrik IELTS Is

Cybrik IELTS is an independent, AI-assisted preparation platform for people preparing to take the IELTS test. Depending on your plan, it includes Listening, Reading, Writing and Speaking practice, AI-assisted evaluation of Writing and Speaking, estimated band scores, feedback, and progress analytics.

It is a practice tool only. It is not the IELTS test, not a test centre, and not an official scoring service. We cannot register you for, book, change or administer an IELTS test.

Features vary by plan. You are entitled to the features shown for your plan at the time you buy it. Anything described as upcoming or planned is not part of the service until we release it.

5. AI Scores Are Estimates

Please read this section. It explains the most important limitation of the platform.

• We use artificial intelligence and other automated systems to score answers, estimate bands, find mistakes and give feedback.
• AI can be wrong. It can miss errors, flag things that are not errors, or misjudge a strong answer.
• The same answer may receive a different score at a different time. We update our scoring systems, and scores from before and after an update may not be comparable.
• Every band or score we show is an educational estimate. It is not an official IELTS result, and we do not issue a Test Report Form or any document recognised by a university, employer or immigration authority.
• We do not claim our scores match the judgement of a trained IELTS examiner. Your real IELTS result may be higher or lower.
• Unless your plan expressly says otherwise, your evaluations are automated and have not been reviewed by a person.

We do not guarantee:

• any IELTS band score, or any improvement in your score;
• admission to any university or institution;
• a visa, permit, permanent residence or any immigration outcome; or
• employment or a scholarship.

Please do not base important decisions, such as when to book your test or where to apply, on a Cybrik score alone. Use official IELTS information too, and where a teacher disagrees with an AI score, prefer the teacher.

6. Not Affiliated with IELTS

Cybrik is an independent preparation provider. We are not affiliated with, endorsed by, sponsored by, approved by or partnered with the British Council, IDP: IELTS Australia Pty Ltd, Cambridge University Press & Assessment, or any IELTS test centre.

IELTS is jointly owned by the British Council, IDP: IELTS Australia Pty Ltd and Cambridge University Press & Assessment. IELTS and its logos are trade marks of those owners. We use the name only to identify the test you are preparing for, and we claim no rights in it.

No Cybrik employee, reseller or institute is authorised to describe Cybrik as an official, approved or partner IELTS provider. If anyone tells you otherwise, please let us know at info@cybriksolutions.com.

7. Plans & Payments

• Free plan: gives limited access to the features described on the pricing page when you sign up. We may change what the free plan includes, with notice.
• Paid plans: the price, what is included and the access period are shown on the pricing page and at checkout before you pay. Prices are in Indian Rupees and include GST.
• No automatic charges. A paid plan is a one-off payment for a fixed period. We do not save your card or set up a payment mandate, and we never charge you automatically. Near the end of your period we may email you a reminder or invoice to renew; you only pay again if you choose to.
• Payments are processed by our payment partner, Cashfree Payments. We do not store your full card or bank details.
• If we change a price, it will not affect a period you have already paid for.
• Promotional prices and coupons apply only as described in the offer.

8. Refunds & Cancellation

• 7-day refund: if you are not satisfied, you may ask for a full refund within 7 days of your payment.
• Duplicate or wrong charges (for example, you were charged twice, or money was debited but the plan was not activated) are refunded in full, whenever you tell us.
• After the 7-day period, we do not refund the unused part of a plan, except where the law requires it or where we withdraw a paid feature without offering a reasonable alternative.
• Approved refunds are returned to your original payment method through Cashfree. The time it takes to reach your account depends on your bank or card issuer.
• We may refuse a refund where the request is fraudulent or the account was used in breach of Section 11, to the extent the law allows.

How to ask: email info@cybriksolutions.com from your registered email address with your order or transaction ID. We will acknowledge your request within 48 hours.

Cancellation: because plans do not renew automatically, you do not need to cancel anything to avoid future charges. Your access simply runs to the end of the period you paid for. There is no cancellation fee.

Institute purchases (seats and wallet credit) are governed by the institute's agreement, not by this section.

Nothing in this section limits your rights under the Consumer Protection Act, 2019.

9. Your Submissions & Recordings

You own your work. Your essays, answers, handwritten images and speaking recordings remain yours.

You give us a limited, non-exclusive, royalty-free licence to store, process, evaluate, score and display them, and to produce your reports, only as needed to provide the service to you and, if applicable, your institute. We do not publish your submissions or use them in marketing without your separate permission. How we handle this data is set out in the Privacy Policy.

Microphone: Speaking practice needs microphone access. Your browser will ask for permission; you can refuse or withdraw it, but Speaking will not work without it. We record your spoken answer and process it to produce a transcript, a band estimate and feedback.

You must not submit:

• work that is not your own, or that infringes someone else's rights;
• a recording of another person's voice without their knowledge and consent;
• anyone else's personal data without their authority; or
• unlawful or offensive material, malware, or content designed to manipulate the scoring system.

Feedback and suggestions you send us about the product (not your submissions) may be used by us freely to improve the service.

10. Our Intellectual Property

The platform software, scoring and evaluation systems, interface design, practice content and Cybrik branding belong to Cybrik or its licensors. Nothing in these Terms transfers any of it to you.

We give you a personal, non-transferable, revocable right to use the platform for your own learning while your access lasts. You may not copy, republish, sell, sub-license, reverse engineer or build a competing product or dataset from the platform or its content.

11. Acceptable Use & Academic Integrity

You must not:

• share your account, use someone else's, or evade a suspension with a new account;
• use the platform to cheat in a real exam, or distribute or sell answer banks or test content;
• scrape, bulk-download or automatically harvest questions, passages, audio or model answers;
• reverse engineer the platform, or try to extract source code, prompts or scoring logic;
• bypass usage limits, paywalls or security controls, or exploit a bug instead of reporting it;
• attack, overload or probe our systems without permission, or upload malware;
• resell access, or use a personal account to run commercial coaching without an institute agreement; or
• harass anyone or upload unlawful content.

If you find a security vulnerability, please report it to info@cybriksolutions.com rather than exploiting it. We will not take action against good-faith research reported responsibly.

12. Institute Accounts

If your account was created by a coaching centre, school or other institute, your teachers and institute administrators may be able to see your submissions, recordings, scores and reports for teaching purposes, and may manage or deactivate your account.

Institutes are responsible for the users they invite, the permissions they grant, and having a lawful basis (including parental consent for under-18 students) to share students' details with us. Teachers must never present an AI score as an official IELTS result. Cybrik provides the platform; it does not provide the institute's teaching, counselling, admissions or immigration advice. Institutes' commercial terms are set out in their signed agreement with Cybrik.

13. Service Availability

We provide the service with reasonable care and skill, but we do not promise uninterrupted or error-free access. Maintenance, updates, outages at our providers, your internet connection, or your device or browser may affect access. The service needs a modern browser, an internet connection and, for Speaking, a working microphone.

Features marked beta, preview or experimental may change, be less reliable, or be withdrawn.

14. Suspension & Termination

• We may suspend access immediately where there is an urgent need, such as a security threat, suspected fraud, a compromised account, or conduct that puts other users at risk. We will tell you as soon as we reasonably can.
• For other breaches, we will first tell you what the problem is and give you a reasonable opportunity to fix it, unless it cannot sensibly be fixed or is repeated after a warning.
• We will use the least disruptive step that deals with the problem.
• If you think we got it wrong, write to info@cybriksolutions.com and we will review it.
• You may stop using the service at any time. To close your account and ask for your data to be deleted, email info@cybriksolutions.com from your registered email address.

15. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, or your rights under the Consumer Protection Act, 2019.

Subject to that:

• we are not liable for loss that was not reasonably foreseeable, or loss caused by your own breach of these Terms;
• we are not liable for the difference between an AI estimate and your official IELTS result, or for decisions made by relying on an AI score alone contrary to Section 5; and
• our total liability to you for all claims connected with the service is limited to the amount you paid Cybrik in the 12 months before the claim.

These limits do not apply to liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

16. Privacy

Our Privacy Policy explains what personal data we collect, why, who we share it with, how long we keep it and your rights. Accepting these Terms is not consent to marketing, and it is not a substitute for any separate consent the law requires.

17. Changes to the Service & Terms

• We improve the service continuously and may add, change or remove features. We will not remove a core feature you have paid for during your paid period without restoring it, offering a reasonable alternative, or giving you a proportionate refund.
• When we update these Terms, we will change the version number and the Last Updated date. Changes do not apply retrospectively.
• For material changes (such as to prices, refunds, liability or how we use your content), we will tell you by email or in-app notice before they take effect and, where required, ask you to accept the new version. If you do not agree, you may stop using the service and close your account before the change applies.

18. Governing Law & Disputes

These Terms are governed by the laws of India.

Please contact us first at info@cybriksolutions.com. Most problems can be sorted out quickly. We acknowledge complaints within 48 hours and aim to resolve them within one month.

If you are a consumer, you may bring a complaint before the consumer commission with jurisdiction, including where you live or work, as the Consumer Protection Act, 2019 allows. Nothing in these Terms takes that right away, and consumer disputes are not referred to arbitration.

For institutes and other business customers, and subject to any signed agreement, the courts at Ludhiana, Punjab have exclusive jurisdiction.